Customer Service Introduction

Shanghai Aoyun Sporting Goods Co., Ltd. adheres to the principle of "Contributing to National Fitness" and the business philosophy of "Innovative Technology, Quality Assurance, and Win-Win Cooperation," with customer satisfaction as the core goal of our development. Leveraging our professional strength, which is dual-certified by the Fédération Internationale d'Escrime (FIE) and the Chinese Fencing Association, we provide comprehensive, efficient, and high-quality customer service to sports enthusiasts and partners at home and abroad, helping every customer enjoy the sports fun and cooperative value brought by professional sporting goods.

I. Consulting Services

1. Product Consulting

Comprehensive Product Information: Covering specifications, materials, craftsmanship, application scenarios, and purchasing advice for our full range of products, including fencing blades, masks, uniforms, gloves, shoes, socks, and bags.

Customization Consulting: Providing solutions for personalized needs such as bulk customization, logo printing, and specification adjustments.

2. Cooperation Consulting

Partnership Inquiries: Offering professional answers regarding cooperation policies, joining conditions, supply processes, and price systems for domestic and foreign distributors and agents.

Institutional Procurement: Assisting sports venues, clubs, schools, and other organizations with bulk purchase consultations, providing exclusive procurement plans and cooperative support.

3. Technical Consulting

Usage & Maintenance: Answering technical questions about product usage, maintenance tips, and troubleshooting common faults.

Professional Advice: Offering guidance on equipment matching and safety precautions related to the sport of fencing.

II. Ordering & After-Sales Support

1. Order Services

Order Tracking: Customers can check the status of their orders (payment confirmation, production progress, shipping information, and logistics tracking) using their order number or contact details.

Order Modification: We provide reasonable modification services for order information (shipping address, contact details, product specifications) before the order is shipped.

Shipping: We commit to shipping within the agreed timeframe after order confirmation, providing formal logistics services and synchronizing tracking numbers for easy monitoring.

2. After-Sales Service

Return & Exchange Guarantee:

Unconditional Returns: We support unconditional returns and exchanges within the specified period (from the date of receipt) provided the product is unused, does not affect secondary sales, and complies with relevant national regulations.

Quality Issues: For returns or exchanges caused by confirmed product quality problems (verified by professional testing), the company will bear the round-trip logistics costs and provide free repair or replacement services.

Quality Warranty: All our products comply with the ISO9001:2000 international quality standard and come with a corresponding warranty period (see product description for details). For non-human damage within the warranty period, customers can enjoy free repairs or replacement of core components.

After-Sales Response: Upon receiving customer feedback, we will provide an initial response within 24 hours and a solution within 72 hours to ensure efficient resolution of issues.